For a truly great experience
When using our spa services, we ask that you please follow the policies below in order to ensure the best experience for other guests, our staff, and yourself.
"You can avoid the weather outside by using the tunnel we built between our facilities."
Appointments and Cancellations
Spa visits, packages, and suites are reserved by credit card or gift certificate. Treatment times and services you select are reserved especially for you; please notify us at least 24 hours in advance (48 hours for packages) to cancel or re-schedule to avoid full charge for the service. All no-show appointments will be charged at full value.
Jewellery and Valuables
For your protection, we suggest you keep all valuables and jewellery at home.
Please be advised that all gift certificates are non refundable. If you are using a gift certificate towards payment for a service, please ensure you bring your certificate with you at the time of check-in.
We request you turn off your cell phone before you enter the Spa so you and others can fully enjoy this sanctuary of serenity. If you must make a private call, please contact the front desk and we will make suitable arrangements.
We strive to offer a healthy environment for our clients and staff, so all of our facilities are smoke-free.
To provide you with the maximum benefits and enjoyment from your treatments, please arrive at least 15 minutes early. Your punctuality is appreciated. As we must consider all of our clients, you may be required to limit the time or relinquish your scheduled treatment if you arrive late.
All prices are subject to change. Prices do not include taxes.
In appreciation to the staff for outstanding service, gratuities may be given at your discretion. Gift certificates do not include gratuity.
The Spa is an adult only facility (16 or older). Special circumstances will be considered. Please contact management.
Your health and wellness mean everything to us. Please let us know at time of booking, and upon arrival, if you have any medical or health issues of which we should be aware.
We suggest you book your next appointment prior to leaving to ensure you get your preferred time.
We will never compromise your modesty. You will be given a robe and/or a wrap to change into before your treatment. What you wear under it is up to you. Our therapists will only expose the portion of the body that is being treated at the time.
Please be advised that recently shaved skin may experience irritation. For your comfort, do not shave 24 hours prior to your service.
Clients who are new to waxing should note that hair must be approximately 1/4 inch long for optimum results. Hair that is too short could result in uneven removal; hair that is too long could create more discomfort than necessary.