Whether a first timer or a spa veteran, it’s common to have questions. Let us help you find the answers you’re looking for.
"Our laundry system uses dry detergents, which reduces packaging and the use of chemicals per load."
Please be advised that all gift certificates for our Spa and Hotel are non refundable.
Monastery Spa & Suites is located at 63 Patrick Street in St. John's, NL.
Tuesday, Wednesday, Thursday, Friday: 9am-9pm
There is someone at the Suites front desk 24 hours a day to assist you by phone or in person.
Yes, there is free parking available.
We have services available for both men and women.
We encourage casual clothing. We provide you with locked lockers and have chosen luxurious robes and sandals for your comfort during each spa visit.
For body wraps for men we encourage the wearing of bathing suits.
Yes. We do provide locked lockers, but we suggest you leave all valuables at home or locked in your hotel's safe.
We cannot guarantee a set time and day for you. Please contact us at your earliest convenience to avoid disappointment.
Treatment times and services you select are reserved especially for you; please notify us at least 24 hours in advance (48 hours for packages), if you must cancel.
Without proper notice, a cancellation fee of up to 50% will be charged.
Your spa experience begins at least 15 minutes before the start of any Spa treatment. You are welcome to arrive earlier and enjoy our relaxing lounge areas.
We will attempt to accommodate your schedule pending availability of resources.
No. Monastery Spa & Suites is a smoke free building.
Gratuities can be directed to your service person upon checking out at the reception desk. The amount of the gratuity is at the client's discretion.
When you make your appointment, please ask for particular seating arrangements. We will make every effort to accommodate your request, but please understand that it is not always possible; space and scheduling limitations can sometimes restrict seating availability.
No, but they are covered by individual Health Insurance Plans. Consult your own health insurance plan for details. We have Registered Massage Therapists on staff, please indicate at time of booking if your massage appointment is for health insurance purposes.
You should shower before all body therapies, including massage.
We will never compromise your modesty. You will be given a robe and/or a wrap to change into before your treatment. What you wear under it is up to you. Our therapists will only expose the portion of the body that is being treated at the time.
Yes. It is recommended that any known allergies or conditions at the time of booking be addressed to our staff so they may determine what would be the best treatment in that circumstance. Women who are pregnant may wish to avoid services that are heat-stimulating. Please check with your doctor. If using our Vitality room, please check with a spa representative to ensure the use of this area will not be a contra indicator.
Your hair should be 1/8 to 1/4 inches long, depending on the thickness of the hair.
Of course, a manicure improves on all parts of the hand, not just the nails.