our policies

third party gift cards

We do not accept gift certificates that are not issued by Monastery Spa.   We have not partnered with any other spa or gift card company such as Way Spa.

appointments and cancellations

Spa visits, packages, and hotel reservations are reserved by credit card.

Your appointment is very important to us. It is reserved especially for you. We understand that sometimes adjustments are necessary: therefore we respectfully inform you that our cancellation policy is 24 hours prior to your scheduled appointment time. If you do not contact us prior to this time to cancel, we miss the opportunity to fill that appointment with other guests. Cancellations after the 24 hour time frame, including no shows, are subject to being charged 50-100% of their service total.

lost or stolen articles

Monastery Spa is not responsible for items lost, stolen or forgotten on spa premises.

gift certificates

Please be advised that all gift certificates are non refundable. If you are using a gift certificate towards payment for a service, please ensure you bring your certificate with you at the time of check-in.

cell-free zone

We request you turn off your cell phone before you enter the Spa so you and others can fully enjoy this sanctuary of serenity. If you must make a private call, please contact the front desk and we will make suitable arrangements.

no smoking

We strive to offer a healthy environment for our clients and staff, so all of our facilities are smoke-free.

check-in procedure

To provide you with the maximum benefits and enjoyment from your treatments, please arrive at least 15 minutes early. Your punctuality is appreciated. As we must consider all of our clients, you may be required to limit the time or relinquish your scheduled treatment if you arrive late.

fees

All prices are subject to change. Prices do not include taxes.

health concerns

Your health and wellness mean everything to us. Please let us know at time of booking, and upon arrival, if you have any medical or health issues of which we should be aware.